Medical Transcription Requirement

Type: Tender
ID: 1006749
Category: Data/Audio Transcription Services
Volume of Work:
Description: We are US based looking to outsource our requirement of Transcription Service. We are looking for Medical Transcription Service.

Scope:
1. Service Provider shall provide transcription services to us including but not limited to the following report types:
(i) Administrative reports; (ii) Clinic notes; (iii) Consultation reports; (iv) Discharge summaries; (v) Echocardiograms; (vi) EEGs; (vii) History & Physicals; (viii) Holter monitor reports; (ix) Letters; (x) Operative reports; (xi) Pulmonary function test reports; (xii) Psychiatric reports (various); (xiii) Rehabilitation summaries and (xiv) Stress test reports.
2. Patient types for which reports will be transcribed include:
(i) Acute care inpatient; (ii) Ambulatory surgery; (iii) Psychiatric inpatient; (iv) Outpatient Psychiatric; (v) Long term care; (vi) Clinic and (vii) Ancillary.
3. Work volumes currently consist of between 5,000 and 6,000 reports per month equating to approximately 200,000 sixty-five black character lines of transcription.
4. Turnaround time performance requirements: (i) STAT reports : 3 hours; (ii) History & Physicals and pre-operative reports: 12 hours and (iii) All other report types: 24 hours
5. A transcription accuracy rate of 99% shall be maintained
6. Service requirements
a. Service Provider shall provide all dictation system equipment and software
b. Phone line access to system via “800" number or equivalent
c. 24 hour facility access to dictation system and 24 hour support line
d. Audio access to dictations for 90 days minimum (one year preferred)
e. Electronic transmission of transcribed reports
f. On-line access to transcription system database including by work type, dictator and patient identifier
g. On-line report editing and electronic signature capability
h. Electronic archive of all transcribed reports
i. Back-up system in the event of system failure
j. Training and support for dictators & Health Information Management staff as needed
7. Invoicing & Management Reporting
a. Invoicing shall be bi-weekly or monthly & it shall include total reports and lines by work type
b. System shall be capable of producing transcription reports by individual dictator, report type, patient identifier, and by date and date range.

This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 10, 2010, 5:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: United States

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