Development of Solution Of Call Center

Type: Tender
ID: 1007232
Category: Software Development Service
Title: Development of Solution Of Call Center
Clients Approx Budget: Need Best Proposals
Volume of Work: Complete Design And Development
Description: We are Canada based looking to outsource our requirement of Software Development Service. We are looking for development of solution for call center.

Scope:
1. Integration with an enterprise system (The U of L uses Sungard Banner) , including information on the
2. Donor including giving history, biographic information, etc.
3. Payment processing (the proposed solution must be fully PCI compliant)
4. Comprehensive, detailed and easily customizable reporting
5. Segmenting capability
6. Customizable scripts
7. Technical support
8. Hosted or non-hosted solutions
9. Integration with our existing phone system
10 Server, network and workstation requirements.

This is an on shore and off site. Interested service providers are requested to contact no later than June, 11, 2010 by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment for more details.

Country: Canada

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