Transcription Service For Interviews

Type: Tender
ID: 1007034
Category: Data/Audio Transcription Services
Title: Transcription Service For Interviews
Clients Approx Budget: Need Best Proposal
Volume of Work:
Description: We are Australia based looking to outsource our requirement of Transcription Service. We are looking for transcription service for interviews. The duration of the contract is 3 years with the possibility of further extension.

Scope:
1. Provide transcription services from following media, including but not limited to:
a. digital compact disks (CDs); and/or
b. cassette tapes; and/or
c. combination audio / visual DVD recordings to produce a typed paper copy
2. Provide the transcription of audio taped record of interview as a typed paper copy in Microsoft Word and provide an electronic copy on a digital compact disk.
3. Volume: We conduct 800 to 1000 interviews per year nationwide. Duration of interview can vary depending on many different circumstances. The best average would be 45 – 90 minutes.
4. Capacity: Demonstrate the capacity to meet increased demand, either on an ongoing or short-term basis. It is difficult to give an accurate figure of any possible increase in the usage of the services. Perhaps an increase of 5% might be the best option.
5. Either ‘standard’ transcriptions or ‘urgent’ transcriptions will be required:
a. transcriptions ready within three (3) Business Days are standard transcriptions; and
b. transcriptions ready for dispatch to us within one (1) Business Day are urgent transcriptions
6. Quality and Accuracy:
a. produce transcriptions that are at least 98% accurate; and
b. rectify errors in the transcript at no extra cost with a turnaround of one (1) Business Day
7. Collection and Security:
a. Our courier will deliver and collect all transcriptions
b Service Provider must ensure all transcriptions are prepared in accordance with the requirements of Part C of the Australian Government Protective Security Manual.
8. Security Requirements: Service Provider must comply with the security policy and standards established by the Protective Security Manual, for the administrative, physical and computer security arrangements necessary to protect the contract material whilst the contract material is stored or processed on its premises.
9. Warrant that all copies of our interview reports will be returned to us and no unauthorized copies will be created / retained
10. Reporting: Provide comprehensive management information on both service usage and financial expenditure including without limitation:
a. monthly and year to date audio transcription counts;
b. monthly and year to date audio transcription counts by cluster location;
c. monthly and year to date expenditure by cluster location;
d. the quarterly survey reports required.

This is an on shore and off site tender. Interested service providers are requested to contact no later than May, 18, 2010, 2:00 PM by courier, post or email. Service providers may have to visit our premises for meetings or briefings. Please refer the attachment.

Country: Australia

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